At Athabasca Catering LP, our heritage is in developing and delivering tailored, client-centred service solutions in remote environments. We’re proud to bring that expertise to solving your training challenges!
ACLP Training Solutions provides meaningful, focused, industry recognized Workforce Education and Development to your employees and management. Training is fundamental to creating competency; strengthening the skills, abilities, safety and ultimately opportunities of your team. The correlations between training, customer experience enhancement, staff satisfaction and retention, as well as increased profitability, are universally recognized and invaluable. Our Training Solutions are available individually or in combinations. Additionally, we can work with you to customize a training plan meeting your unique needs.
We bring extensive and successful facilitation experience in Adult, Indigenous, OH&S, Supervisor and Remote Workforce Education, as well as post-secondary instruction. We source proven programming and nationally recognized materials developed for and by industry, through Tourism Human Resource Canada and the Saskatchewan Tourism Education Council department of Tourism Saskatchewan, among others. We understand the needs and concerns of Operations when it comes to training; and we work with you to create viable deliveries and desired value outcomes.
Canada-Saskatchewan Job Grant
ACLP Training Solutions may be able to assist you in developing your strategy and application for funding under the Canada-Saskatchewan Job Grant (CSJG). CSJG is an employer-driven program that provides eligible employers with financial support to train new or existing employees for available jobs. The training can help:
· Support a new hire to the organization;
· Result in a new or better job for the trainee (existing employee); or,
· Reduce skills gaps of the trainee (existing employee).
Providing Training, Quality and Profitability Solutions… Simply and Efficiently
Rob Campbell, Training Manager.
Rob has served with Athabasca Catering LP as a Lodge Manager, Guest Experience Manager and Training Manager since 2010. His Operations experience goes back further as restaurateur, Food & Beverage Director and hotel General Manager. He is a Certified Hotel General Manager, Certified Advanced Foodservice Manager, and Double Journeyperson in hospitality trades. His experience as an educator includes numerous years throughout Saskatchewan’s northern communities with Saskatchewan Tourism Education Council, ongoing facilitation of other Tourism Saskatchewan industry education and development; and Instructor roles with the Saskatchewan Indian Institute of Technologies, College of the Rockies and Selkirk College.
Service Best and its related programs and certifications are long-serving and highly regarded throughout the Tourism sector and others such as Financial, Healthcare and Public Service; recognized throughout Saskatchewan and beyond.
Enrolling your staff, supervisors and managers in a Service Best facilitated workshop engages your team in conversations focussed to identifying and understanding your unique business model and your customers’ expectations of it. Together they gain the knowledge, skills and attitudes necessary to deliver great customer service.
Empower your organization to create memorable customer experiences, identify and respond to customer needs and turn dissatisfied customers into loyal fans; by providing superior service!
Training in this seven-hour workshop includes:
- Use the techniques associated with Service Best.
- Demonstrate the skills for handling difficult situations with customers.
- Discuss the behaviours and qualities associated with developing and maintaining the positive attitude necessary for providing excellent service.
- Be more confident in your role as a service professional for your company’s products and services.
- Multiple-choice knowledge check and course completion certificate.
Serve It Right Saskatchewan (SIRS) is the official Responsible Service of Alcohol program required under provincial legislation. It provides consistent training for the sale and service of alcohol, helping commercial and special occasion permit holders ensure that alcohol-related activities are conducted with integrity and in a socially responsible manner. A facilitated workshop (versus individual online learning) adds the opportunity for valuable conversations around specific challenges, changing service attitudes and understanding the consequences of liability for your staff and operations.
Training in this seven-hour workshop includes:
- Understanding legal responsibilities and liabilities of selling and serving alcohol
- Ways to identify intoxication
- Handling situations involving minors
- Effective approaches to managing, discontinuing, or refusing the sale and service of alcohol
- Multiple-choice knowledge check and course completion certificate
BASICS.fst Food Safety Training for Food Handlers in Canada, 4th Edition Facilitated Workshops
TrainCan’s BASICS.fst is based on the Canadian Food Retail and Food Services Regulations and Code, Health Canada and CFIA. Reviewed by more than 60 Public Health Inspectors, instructors and industry leaders; this eight-hour certification is widely recognized as the predominant private sector Food Safety training and certification used by the industry across Canada.
ACLP’s facilitators bring to class many years of Foodservice Management background together with extensive workplace training experience; ensuring your staff gain the knowledge and skills needed to protect your customers… and your organization… against the constant threat of foodborne illness. And investing in a proactive food safety training and certification plan will help you reduce food costs and lower utility costs!
First Aid & CPR “C” … available starting Summer 2018
Certified St. John Ambulance. – AED/CPR-C
Course focuses on procedures for assisting adults, infants and children along with two rescuer procedures. Course meets all OH&S requirements. Class will include the instruction and use of Automatic External Defibrillator (AED). Instruction will include treatment of injuries, proper bandage dressings for particular injuries. Course duration is 16 hours over two days.
The outstanding benefit of a facilitated WHMIS 2015 workshop for your operations is the opportunity to address the workplace specific training required to protect your workers.
Our half-day session provides the Education and Training needed by your employees. Education teaches workers the principles of WHMIS, and the meaning of the information on labels and safety data sheets (SDSs formerly MSDSs). Generic WHMIS education can apply to any workplace. WHMIS education and training must also include workplace-specific Training. Workplace-specific training teaches workers how to work safely with hazardous products at their worksite. Training is specific to your workplace.
Education topics include:
- WHMIS background (purpose, legislation, rights and responsibilities)
- Hazardous products (formerly Controlled Products) (classes and categories)
- Safety Data Sheets (purpose, required content and significance)
- Labels (supplier and workplace labels – purpose, required content and significance)
- Sources of additional information
Training topics include:
- Specific legislation for the workplace jurisdiction and industry
- How to identify hazardous products in the workplace and their hazards
- How to access SDSs
- Site-specific procedures for working safely with hazardous products (e.g., storage, handling, specific personal protective equipment)
Fire Safety Training
Our 3-hour workshop is designed to apply basic fire safety knowledge to your unique workplace requirements; ensuring your employees feel confident fulfilling their roles in prevention and response.
emerit Online Learning and Workbooks
Training is available for dozens of occupations, in easy to manage online modules, so your busy employees can focus on the areas where they need to improve. For those who prefer a more traditional approach to learning, workbooks are also available.
All emerit training is focused on building real skills—not just memorizing information. Training from emerit is flexible–it can be used in the workplace, in the classroom and for self-directed study.
Tourism HR Canada is part of a network of tourism human resource development organizations across Canada. In each province and territory our local partner delivers our entire range of products through emerit, our training and certification brand. emerit tourism training programs and products include National Occupational Standards, occupation-specific training, business planning and “how to” tools as well as the National Professional Certification and other recognition programs.
Some of the occupations for which training is available:
- Food & Beverage Server
- Housekeeping Room Attendant
- Front Desk Agent
- Retail Sales
- Reservation Sales Agent
- Tourism Visitor Information Counsellor
- Workplace Essentials
- Aboriginal Tourism Business Guide (self-directed with facilitation)
- Director of Housekeeping Certification
- Food & Beverage Management International or Food & Beverage Manager (self-directed with facilitation)
- Certified Hotel General Manager (self-directed with facilitation)
- Food Service Counter Attendant (National Occupational Standards)